In the next work, we will set up a separate group for customers, the group members include salesmen, R & D personnel and sales assistants, the purpose of establishing this group is to provide customers with more perfect service and make the process more transparent.
First, ensure the smooth of information.
From the problem of customer feedback to the sales to accept the treatment, and then to the relevant staff to solve the problem, and finally the sales feedback the result of the problem to the customer. In this information transmission in the whole after-sales service system, we must ensure that it is smooth. In order that, we need to do :
1. Sales need to help customers solve problems in the shortest time within their scope of ability and authority;
2. Assign reasonable tasks to professional customer service staff to provide one-to-one support for customers;
3. Relevant personnel of each department can check the problem handling status at any time, so as to timely feedback to customers and improve customer service experience.
Secondly, ensure that customers’ problems can be followed and solved .
1. Know about the problems that customer feedback in the first time .
2. Follow up the customer feedback, and clarify the contact person of each department to ensure that the responsibility is implemented to the person until the processing is completed;
3. Fire each customers’ feedback so that it is convenient for sales to continue the next work.
